2009 Guest Relations
Cabanas
Feeling hot, hot, hot? Get your own private cabana along the wave pool and soak in the sun! Private cabana’s include lounge chairs and table, bottled water for your party and a souvenir ice bucket, two wave pool rafts, food and beverage service and a lockable storage area. Cabanas cost $75 Monday-Friday and $100 on Saturdays and Sundays for up to six guests. Each additional guest will be $12.50. The maximum occupancy is 10 guests per cabana. Book the pre-season special and get your cabana for just $50 for up to six people, $12.50 for each additional guest. Hurry, offer ends June 25. For reservations, call 585.599.5208.
VIP Thrill Seeker Package
The package is $159 per person when you order online. It includes admission and VIP parking. The package includes a ride on the Sling Shot and Skycoaster with your choice of DVD; fast pass, good for one ride on all coasters; a turn on the grand prix speedway; free photo on the OCC Motocoaster Motorcycle located in the OCC shop; a meal at Beaver Brothers Café; VIP seating for the Galaxy Theatre; $50 in Darien Dollars; and all vouchers are given in a dry pouch. When purchased at the park, the cost is $129.99 and does not include admission or VIP parking. Actual value of package is $183.50.
VIP Fun in the Sun Package
The packages is $99 per person and it’s available to purchase in park only. Package includes cabana rental, extra tubes for parties greater than two, a meal at Beaver Brother’s Café, VIP seating in the Grande Theater; fast passes for one time use on all rollercoasters; $50 in Darien Dollars; Paddle Boat rentals; Mountain View Golf; and all vouchers are provided in a dry pouch. Actual value per person is $131. Call 585.599.5208 for information.
Special Needs
Most of our theaters, attractions, restaurants, shops are accessible to wheelchairs. All of our rides, however, require transfer to a ride or ride device. There are no attractions that allow a wheelchair to be on the ride itself. Transfers must be accomplished by the disabled person or with the assistance of a member of his/ her party. Some ride entrances have narrow queues formed by railings that make wheelchair access difficult. In these situations, special access entrances are available to accommodate the mobility-impaired and other disabilities. These special entrances are generally the ride exit and are identified by a sign with the universal wheelchair symbol.
Ride Requirements
All Guests must meet minimum height and all other safety requirements of each attraction. These safety requirements are posted at the entrance to each ride. Safety is our number one priority. In some situations Guests may not be permitted to board a ride in the interest of personal safety or the safety of other Guests and employees. Guests must be able to utilize all safety restraints and devices as designed and have the ability to maintain the proper upright riding posture throughout the ride’s duration.
Ride Entrance
Darien Lake strives to provide mainstream access whenever possible, while recognizing that each attraction is different. Guests who use a wheelchair or who have a disability that prevents waiting in the queue line will be allowed access through the exit. A member of the guest’s party should go up the exit and receive a ride time ticket indicating the time the disabled guest and up to three members of their party may return and board the ride. All other persons in the party will be required to wait in the regular entrance queue line. When they reach the ride load area they may join the party that arrived through the alternate entrance. This special access is meant to accommodate the needs of the disabled and not to bypass other guests waiting in line.
Wheelchairs
Wheelchairs may be rented at the Wagon rental located just inside our main gate on a first come first serve basis. Quantities are limited so please reserve a wheelchair as early as possible. Guests may also bring their own wheelchairs.
Restrooms
All restrooms within the park, hotel and campgrounds are ADA compliant and accessible by wheelchair. Restrooms can be found at the Main Gate and throughout the park. ADA unisex restrooms are available at Security and Trappers Restaurant in Darien Square. (See park map for locations)
Restaurants
If Guests using wheelchairs are not able to maneuver through ordering lines, our hosts and hostesses are available to assist you at all restaurants and food stands. We are also happy to assist anyone with visual impairments with menu selections.
Theaters
When arriving at our shows please arrive at least 15 minutes early if you will need assistance from one of our team members. If you do use a wheel chair but are capable of transferring to a seat, we request that you do so in order to help us accommodate others who are unable to transfer to a seat.
Accessible Parking
We ask that Guests with some mobility, park in the main parking lot of the theme park if the distance from the gate makes it a feasible destination. The park does have limited wheelchair accessible parking by the Main Gate. If the accessible parking area is full at the time of your arrival, members of your party can be dropped off at the main gate using the drop off area. When you arrive at the parking lot tollbooths, ask the host or hostess for instructions regarding where to proceed for designated parking.
Guests who are deaf or hearing-impaired and are unable to hear ride safety information communicated over a public address system can request a written copy from the ride operator.
Assistive Listening Devices are available in the Galaxy Theater. We request that anyone requiring the use of an assistive listening device please show up to the show facility at least 15 minutes early. At that time please ask a host or hostess for assistance so the assistive listening device can be brought to you prior to show time.
Telephones
For the convenience of guests using wheel chairs, payphones can be found at easy reach throughout the park. Most phones within the park are equipped with amplifier buttons for Guests who are hard of hearing. Those phones that do not have the amplifier button can be amplified by pressing the “#” button. Telecommunications Devices for the Deaf (TDD's) are available at Guest Relations, Security and the Hotel.
Guests Using Service Animals
Service animals are welcomed in most locations of the park, however, our rides are not equipped or designed for the accessibility or safety of service animals.
First Aid
A certified Emergency Medical Technician (EMT) is on duty 24 hours a day at our medical office located near the exit to the Viper roller coaster and directly next to our Security Office. There is also a First Aid Station in Hook’s Lagoon located in the waterpark during waterpark hours only.
Guest Service is available throughout the park. Our team members are happy to answer any questions you may have. For more detailed information about the park or park services, you may inquire at our Guest Services office located at the main entrance to the Theme Park.
Behavior
All guests are expected to behave in an appropriate family-friendly manner. Unruly, disruptive or offensive behavior, including line-jumping/line holding is strictly prohibited and will not be tolerated.
In keeping with our family-friendly atmosphere, and for health and safety reasons, Darien Lake requires shoes, shirts and shorts to be worn at all times while riding all rides with the exception of the waterpark. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time.
Illegal drugs/substances, firearms, knives or weapons of any kind are not permitted on Darien Lake property. Violators of any park policies are subject to ejection from the park without refund.
General policies
Parking
As you park your car please note the location and remember to lock your vehicle. There is no overnight parking in the lot. Darien Lake is not responsible for lost, damaged or stolen items inside your vehicle or in the park/concert facility.
Paging Announcements
Darien Lake does not have a paging system. Upon park entrance, we recommend arranging a time and place for your group to meet should you become separated. If a child wanders away from your party, please notify security so they can radio the description of the child to all park employees.
Inclement Weather
Rides may be closed temporarily during electrical storms, heavy rain or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
Food, Beverage Coolers
No outside food is allowed to be brought into Darien Lake. One small cooler, 6 x 6 x 12 in size, is allowed per family for soft drinks and water. No grills, picnic baskets or coolers larger than 6 x 6 x 12, are allowed in the park. The public picnic area is located outside the Main Gate near Sunshine Lake.
Alcoholic Beverages
You must be 21 or older to consume alcoholic beverages on Darien Lake property. No alcoholic beverages are allowed to be brought into Darien Lake. Alcoholic beverages purchased in the park may not leave the premises. Alcoholic beverages are not permitted in the ride queue lines, theatres, the Seaport or on rides, and must be in a plastic container on the midway. Excessive consumption of alcohol is cause for ejection from the park without refund. Darien Lake vendors reserve the right to refuse service to guests that show signs of intoxication.
Cameras/Electronic Devices
Cameras, recording devices, and/or photography equipment are not permitted on rides, in theatres or in any other restricted area. Video taping on rides or during shows is prohibited and may lead to ejection from the park without refund.
No smoking
Darien Lake is a smoke-free environment. Guests are prohibited from smoking anywhere in the park except for designated areas, which are clearly marked by blue benches.
Pets
Pets are not permitted in the park with the exception of service animals.
Season Passes and Hand Stamp for re-entry
Season Pass holders must present their pass to gain entrance to the park. Season Pass entry is only valid once a day. Guests who leave the park and plan to return must have their hand stamped upon exiting the park at the exit/re-entry gate. When guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-admittance will not be permitted. Transferring hand stamps is a violation of Darien Lake policies and is prohibited.
Commercial Photography
By entering the Park, guests grant Darien Lake the right to film, video and record or photograph him/her on Park property for any reason without payment or consideration.
Bicycles, Skateboards, Skate-shoes or skates of any kind are not permitted on the midway or in the picnic areas.
All personal sound devices must be used with headphones.
Lost or Stolen Items
Darien Lake is not responsible for lost, stolen or broken items. Please secure all items in a locker or your locked vehicle. If an item is lost on a ride, please notify the ride operator or the Lost and Found Office at the Main Gate and an attempt to retrieve your item will be made after the ride closes for the day. For the safety of our guests, all guests are prohibited from entering “Restricted” or “Staff Only” areas.
Ride Policies
Ride lines are closed early so that the ride is closed at the posted park closing time. Due to maintenance and other circumstances, at certain times, some rides and attractions may not be open to the public.
Rider Responsibility
There are inherent risks in the participation of any amusement ride. Guests must exercise good judgment and act in a responsible manner while participating on Darien Lake rides. Guests must also obey all oral and written warnings and properly use all ride safety equipment provided. Guests that do not comply with ride rules may be ejected from the park without refund. Please refer to specific guidelines posted at the entrance of each ride. Guests must wear footwear, shirts and shorts on all rides.
Ride Restrictions
Safety is our number one priority. Due to the restraint devices on some rides, certain guests of size and physical dimensions may not be able to ride. Guests of certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restrains will not operate as designed. Specific ride information is available at the ride and at Guest Relations in the American Disabilities Act brochure.
Line Jumping
Line Jumping is prohibited. Guests are not permitted to save places in line or exit the line and return for any reason. Violators will be asked to leave the queue line and may be ejected from the park without refund.
Loose Articles
Loose articles are not permitted on most rides and should be left with non-riders or in secured lockers. Darien Lake and its employees are not responsible for lost or stolen items.
Restricted Areas
Guests are not permitted to enter any restricted area to include ride or backstage areas. Personal items that are lost in ride areas should be reported to the ride operator and Lost and Found at the Main Gate. Darien Lake will make every effort to retrieve lost articles after normal operating hours. Guests entering restricted areas may be ejected from the park without refund.
No food, candy or chewing gum is allowed on rides.
Waterpark
The waterpark is open 11 a.m. until 7 p.m., weather permitting. Bathing suits are to be worn in the waterpark areas only and must be appropriate for our family environment. No cutoffs, thongs, apparel with rivets (including jeans), belts, sandals, sneakers, hats, cameras or loose articles of clothing are allowed. Appropriate water socks may be worn. Diaper-dependent guests must wear approved waterproof plastic swim diapers in all pools and water attractions. Guests with prescription glasses or sunglasses should wear a safety strap in all pools. Personal belongings (towels, hats, backpacks, etc.) are not allowed in Barracuda Bay. Acceptable outside flotation devices are US or Canadian Cost Guard approved Type II or Type III personal flotation devices. These lifejackets can be obtained free of charge at the raft rental building at Crocodile Isle Wave Pool.